Contact information

Contact Us

Have a question about a specific piece, or looking to design something completely custom? As an exclusive online jewelry boutique, the Carat Philippines team is here to assist you with premium, personalized service and expert guidance. Reach out to us through any of our official channels:

📱 Viber & SMS Hotline

For immediate assistance, order inquiries, or quick certification inquiries, send us a direct message:

  • Mobile Number: 0998 956 9908

  • Available for messaging daily.

💬 Social Media Channels

Slide into our DMs to request extra photos, high-definition videos of our rings in natural lighting, or to check real-time stock availability.

📦 Online Orders & Secure Pickup (By Appointment Only)

While we operate entirely online to give you the best competitive value, we understand some clients prefer to collect their luxury investments in person.

  • Service Style: By Appointment Only for safe order collections. (Please schedule your pickup at least 24 to 48 hours in advance through Viber or social media to secure your slot).

  • Location Details: Our secure pickup location is shared privately only after your order is confirmed and full payment is verified to ensure absolute security and privacy.

🕒 Customer Service Hours

  • Monday to Friday: 10:00 AM – 5:00 PM

  • Saturday 10:00 AM - 3:00 PM
  • Sundays CLOSED

 

  • Feel free to drop us a message anytime! If you reach out after hours, our team will get back to you first thing the following morning.